IVR Solutions
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.
Product Overview
Our IVR technology ensure that you can reach your customers instantly with a quick and simple integration. This means that all incoming callers can access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.
An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:
- Bank and stock account balances and transfers
- Surveys and polls
- Office call routing
- Call center forwarding
- Simple order entry transactions
- Selective information lookup eg movie schedules
Application areas
Content Delivery
IVR can be used to provide news alerts, quotes, stock tips, relationship advice or even deliver music to users.
Surveys and polls
Competitions or award services can use IVR to inform their supporters about them and give them a chance to vote for their favorite.
Office call routing
IVR can be used to enhance efficient communication in an office premise by routing calls to the relevant departments.
