IVR Solutions

Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.

Product Overview

Our IVR technology ensure that you can reach your customers instantly with a quick and simple integration. This means that all incoming callers can access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.

An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:

Application areas

Content Delivery

IVR can be used to provide news alerts, quotes, stock tips, relationship advice or even deliver music to users.

Surveys and polls

Competitions or award services can use IVR to inform their supporters about them and give them a chance to vote for their favorite.

Office call routing

IVR can be used to enhance efficient communication in an office premise by routing calls to the relevant departments.

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